Online Purchase Agreement
These General Terms and Conditions of Sale, in the version in force at the time of the order, govern online sales contracts entered into between Ionà S.r.l. and the consumer and/or professional through the website www.ionahomestore.com.
Any sale made through the aforementioned website, for anything not expressly provided for in this agreement, is governed by Italian Legislative Decree no. 70 of 9 April 2003, implementing Directive 2000/31/EC on electronic commerce. Where the purchase is made by a consumer, the provisions of the Italian Consumer Code, Legislative Decree no. 206/2005, Articles 49 to 67, shall also apply. In any case, with regard to the protection of personal data, the provisions of the EU General Data Protection Regulation no. 2016/679 (“GDPR”) and Italian Legislative Decree no. 196 of 30 June 2003, as amended, shall apply.
Ionà S.r.l.Via Nazionale, 430/2
88070 Botricello (CZ) - Italy
VAT No.: IT02116030798
Prices and Purchase Method
Purchases of products, described online in the relevant technical data sheets, are made by the Customer at the price indicated on the website. During the order or quotation phase, in addition to the product price, the following costs will be specified:
- shipping costs, depending on weight, volume and place of delivery;
- packaging costs.
The sales prices indicated on ionahomestore.com are expressed in euros (€) and include VAT. For certain products, additional packaging and shipping costs may apply and may not be determinable at the time of the order. Ionà S.r.l. will promptly notify the Customer of such surcharges, and the Customer may decide whether to confirm or cancel the order.
In the event of an error, Ionà S.r.l. will notify the buyer as soon as possible, allowing the order to be confirmed at the correct amount or cancelled. In any case, Ionà S.r.l. shall not be obliged to supply the product at the incorrectly indicated lower price.
Completion and Conclusion of the Contract
The online sales contract is concluded either by filling out the electronic order form available on the website www.ionahomestore.com or by requesting a quotation by e-mail. In both cases, the contract shall be deemed concluded upon full completion of the payment procedure.
Customers must carefully read the Conditions of Sale published on ionahomestore.com and verify their content before concluding the contract.
Receipt and validation of the order, together with full completion of the payment procedure, coincide with the conclusion of the contract and imply full acceptance of the Conditions of Sale as published on the website.
Please note that Ionà S.r.l. operates through an integrated and dynamic logistics model (“Just-in-Time”). All ceramic products included in the catalogue are not stocked in a local warehouse, but are sourced and ordered directly from partner manufacturers only after the order has been completed and payment has been made by the Customer. The contract is therefore subject to the suspensive condition of verifying the full availability of the goods at the manufacturer/supplier.
If Ionà S.r.l. does not have the goods available from the manufacturer and has already received payment, it will immediately, and in any case no later than 48 hours from receipt of the funds, notify the Customer of this circumstance and refund the amount paid. In this case, as an alternative to a refund, the Customer may choose a replacement product where possible.
If payment is not received by Ionà S.r.l. within 5 days from the date of order confirmation, under the terms and conditions indicated, the order will be cancelled without prior notice.
Possibility to Modify or Cancel the Order
Given the nature of the logistics model adopted by Ionà S.r.l., orders are transmitted to national and international manufacturing partners within a few hours of payment. Therefore, any changes or cancellations of the order after payment are not guaranteed and do not constitute a right of the buyer.
The Customer acknowledges and accepts that ceramic materials, such as tiles, slabs and decors, are characterized by unique industrial batches of “Shade/Tone” (chromatic nuance) and “Caliber” (actual firing size). Since each order is sourced from the factory in a single and specific batch for the Customer, the goods are to be considered, for all purposes, as goods ordered on request and/or clearly personalized.
If Ionà S.r.l., at its sole discretion and after verifying the progress status with the manufacturer, is able to authorize the cancellation of an order already transmitted to the logistics chain or already in preparation, the Customer will be required to pay a penalty equal to 30% of the total value of the order, in addition to the full reimbursement of any international transport and logistics costs already incurred or invoiced by the manufacturer or carrier.
Invoicing data may only be modified before the goods are shipped. During the order confirmation phase, the Customer may request postponed delivery for personal reasons, on a pre-established date, subject to authorization by Ionà S.r.l.
Shipping and Delivery Methods
Ionà S.r.l. offers the following shipping and delivery methods:
- Home delivery: delivery will be carried out by specialized international transport companies to the address indicated by the Customer during the order phase. Prior phone calls are not guaranteed, and requests for delivery at specific times are not managed. Couriers carry out transport and delivery only on working days and within time slots; therefore, a specific delivery time cannot be agreed upon. Ionà S.r.l. cannot be held responsible for consequences due to any delay in delivery, loss or damage to the order by the courier.
- Warehouse pickup: for tiles, the Customer may collect the goods directly from specific warehouses indicated by Ionà S.r.l., paying only a small fee for logistics management.
Delivery and Unloading Conditions
The unloading of goods at the Customer’s premises must take place at curbside, near the street number, in the most suitable place for unloading and accessible to transport vehicles, where parking is permitted.
For certain products, such as large-format porcelain slabs, unloading from the truck is not included and must be arranged by the Customer. Ionà S.r.l. shall not be liable for damages caused by the Customer or by the Customer’s assistants during unloading. The disposal of pallets and packaging used for delivery is entirely at the Customer’s expense.
If it is not possible to reach the address indicated by the Customer due to restricted traffic zones (ZTL), obstructions, steep roads or road traffic limitations, delivery will be made at the nearest accessible point. Porterage service to the door is not provided.
When filling out the delivery information, the Customer must specify any accessibility limitations for transport vehicles, such as restricted access, narrow streets, parking or stopping restrictions, or roads inaccessible to vehicles equipped with a tail lift. The transport fee will be calculated on the basis of the information provided by the Customer. The Customer is free to refuse the proposed price and cancel the purchase before the contract is concluded.
Porterage services are not included and are not accepted unless specifically requested and paid for before delivery. The Customer remains free to negotiate any additional services directly with the carrier, bearing all related costs and risks.
Product Inspection
Shipments travel insured.
Upon delivery of the goods by the carrier, the Customer is obliged to check the condition of the packaging and ensure that the number of packages corresponds to what is indicated on the transport document.
To obtain compensation for any damage or product replacement, the Customer must accept the goods by writing “Acceptance with reserve” on the courier’s delivery note next to the signature, explicitly specifying the reason. For example:
- Intact package, accepted under reserve of internal inspection.
- Wet package, accepted under reserve of inspection.
- Dented package, accepted under reserve of inspection.
- Tampered package, accepted under reserve of inspection.
- Damaged package, accepted under reserve of inspection.
- Missing goods or packages not corresponding to the transport document, accepted under reserve of inspection.
Therefore, in the absence of an “Acceptance with reserve”, no claims can be considered and replacement procedures cannot be initiated. Any issues must be reported within 3 days of delivery by providing a copy of the signed document with reserve, photos of the damage and the relevant details.
If the damaged quantity is less than 30% of the total order, a refund for the damaged portion may be issued instead of a full replacement.
Delivery Times
Products will be delivered indicatively within the terms set out in Article 61 of the Italian Consumer Code, starting from order confirmation and subject to product availability.
The delivery date for heavy loads will be agreed between the Customer and the carrier. If the Customer postpones delivery, any storage costs will be charged to the Customer. Delivery is made within time slots; therefore, a specific delivery time cannot be agreed upon.
The carrier will make only one delivery attempt on the agreed date. If delivery fails due to the Customer’s absence or for reasons attributable to the Customer, storage and redelivery fees must be paid before a new delivery attempt is arranged.
Ionà S.r.l. shall not be liable for delays caused by force majeure, including, by way of example, adverse weather conditions, measures imposed by public authorities, pandemics, earthquakes or similar events.
Product Information and Technical Sheets
Ionà S.r.l. periodically updates the content of the website in order to provide increasingly accurate information. However, the Customer also has a duty to verify the essential characteristics of the products before purchasing.
Manufacturers may make minor technical changes that do not significantly alter the appearance or use of the products. Such variations shall not constitute “non-conformity”.
Photos, technical data sheets and descriptions are provided by partners and/or suppliers. Ionà S.r.l. declines any responsibility for discrepancies relating to such material.
Right of Withdrawal and Returns
Warning – Exclusion of withdrawal for ceramic products: pursuant to Article 59, letter c), of the Italian Consumer Code (Legislative Decree no. 206/2005), the right of withdrawal is excluded for the supply of goods made to measure or clearly personalized.
The Consumer and the Professional acknowledge and accept that all ceramic products, such as tiles, slabs and decors, purchasable on the website, being sourced upon direct request of the Customer and configured in specific industrial batches of Shade/Tone and Caliber that cannot be reintegrated into subsequent stock, fall within the category of clearly personalized goods.
For this reason, the 14-day right of withdrawal does not apply to ceramic products ordered on request from the manufacturer. The right of withdrawal remains valid exclusively for items explicitly indicated as “Ready Stock in Warehouse” or for non-ceramic standard accessories.
For non-ceramic products only, or where expressly applicable by law, the consumer has the right to withdraw from the purchase without penalty and without giving any reason within 14 days from receipt of the products.
The withdrawal may be exercised through:
- the online function available on the page: right of withdrawal;
- the personal account area, by accessing the “Order history and details” section, selecting the relevant order and clicking on the button to withdraw from the contract;
- e-mail to [email protected], indicating name, order number and the products for which the withdrawal is being exercised.
The direct costs of returning the goods shall be borne by the consumer, unless otherwise indicated by Ionà S.r.l. The consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
Legitimate refunds will be processed within 14 days from receipt of the returned goods, using the same payment method used for the purchase, unless otherwise agreed. In the case of payment by bank transfer, the consumer must provide the bank details necessary for the refund.
Privacy Policy
By using the website, the user authorizes the processing of personal data in accordance with EU Regulation no. 2016/679 (“GDPR”) and Italian Legislative Decree no. 196/2003.
The Data Controller is Ionà S.r.l..
Data processing is carried out electronically, using IT tools and systems designed to ensure the security and confidentiality of the data. The information stored is protected against unauthorized access.
The data are processed for the purpose of executing orders and payments, communicating the data to third-party payment and shipping service providers, and managing communications relating to the website’s activities and services. Providing the data necessary for contract execution is mandatory; failure to provide such data makes it impossible to purchase the products and services offered.
Users may exercise their rights, including access, rectification, deletion, restriction of processing and objection, by writing to [email protected]. Consent to the processing of data previously given to Ionà S.r.l. may be revoked at any time.
Contacts
Requests for information may be sent through the following channels:
- E-mail: [email protected]
- Phone: +39 0961 967822
- WhatsApp: +39 0961 967822
Via Nazionale, 430/2
88070 Botricello (CZ) - Italy
Applicable Law and Jurisdiction
This contract is governed by Italian law. For any dispute, the Court of Catanzaro shall have exclusive jurisdiction, except where the Customer acts as a Consumer.
Where the Customer acts as a Consumer, the court of the consumer’s place of residence or domicile shall have jurisdiction, provided it is located in Italy.
These General Terms and Conditions of Sale may be made available in Italian, English, German and French. In the event of doubts of interpretation, the Italian version shall prevail.
