General terms and conditions
The general terms and conditions of sale detailed below only govern the contractual relationship between the User (hereafter referred to as You) and Ionà srl (henceforward referred to as We), whose headquarters is situated at Via nazionale 430, 88070 Botricello (Italy). Both parties accept these conditions unreservedly. These general conditions of sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written prior dispensation. We preserve that, by confirming your order, you unreservedly accept our general conditions of sale, having read them.
We recommend that you read and accept the general terms and conditions, before you make a purchase from our sites.
The prices indicated on the Site are in Euros and do not include delivery. The chosen possible delivery costs are indicated for the User during the product selection and are invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment.
Please note that we will honour your order while stock is available.
In the event where one of the products ordered is not in stock, we will contact you in less than 15 days as of your order date to inform you how long it will be before we are able to deliver the product.
If there are certain products that are temporarily unavailable, we will send the available products and will pay the shipping fees for the rest of the order. We will offer you a replacement for an unavailable product, a product of equal price and quality.
If you choose to refuse, we will reimburse the unavailable product.
IonaHomeStore.com cannot be held dependable for the consequences of a late delivery or the failure of a package caused by a third-party contracted to make delivery. In the event where you do not receive your parcel in the indicated time frame, a research will be conducted with the carrier and may take several days upon receipt of your declare. During this period, no compensation or re-delivery will take place.
Upon reception of your order, we suggest that you verify your products with the order that you placed with us and if needed, write any anomalies that may have occurred on the delivery voucher, not forgetting to sign it with reserve.
Returned products can only be accepted for goods in their original state, notably with respect to their packaging, accessories and manuals. In the event of non-conformity of the product purchased, the User will have the choice between repair and substitute of the product, except if the desired option has an associated cost that is manifestly disproportionate to the alternative.
Complementary information may be requested, or demanded, in order to validate your procure. By consequence, and in trying to avoid any delay, when you place your order please enter the following:
a professional or paid-for e-mail address.
a ltelephone number (work or home) where you can be reached at any time of the day.
The delivery service includes unloading the pallets from the tail lift, if the packaging of the goods allows it. The pallet is placed on the ground, on the roadside or in any case up to the access point to the truck used for delivery, even if this point is not adjacent to the buyer's property. The delivery does not include the storage of the product at the buyer's premises or in any case the movement of the pallets from the unloading point. We do not deliver to the upper floors, basements and any type of porterage service.
Tax-free shopping is possible for our clients residing outside of the European Union.
Tax free shopping is possible for companies inside the European Union too. You must send us your VAT-Number.
IonaHomeStore.com srl offers various methods of payment:
IBAN:IT68 G082 5842 9600 0101 0001 521,
Bank: Credito Cooperativo Centro Calabria
Intestatary: IONA' srl
VAT ID: 02116030798
Credit cards through Paypal - Paypal circuit
Right of Revocation
The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
You have the right to cancel this contract within 14 days without giving any reason. To exercise the right to cancel, you must inform us (Ionà srl, Via nazionale 430, I-88070 Botricello (Italy), Tel. & fax : +39 0961 967822, E-Mail: firstname.lastname@example.org) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation:
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.The deadline is met if you send back the goods before the period of 30 days has expired.
Guarantees and After-Sales Service:
All of the products we sell are with:
The legal guarantee of conformity.
The manufacturer's guarantee for a period defined by the product purchased and the brand. Shipping fees of the products are the customer's responsibility.
ionahomestore.com will handle possible repairs with the manufacturers.
Whatever the trouble is with your product, you must attach, with the malfunctioning product, a copy of your invoice and the guarantee.
Please note that legal guarantees do not apply to repairs for damage caused by external origin (for example, accidents, shocks, fluctuation of electricity etc.) or by the user's faulty usage of the product such as a non-conforming installation or using it for commercial purposes or using said product with incorrect peripherals, accessories or consumables. The manufacturer's guarantees do not cover:
Replacement of consumables (batteries, light bulbs, etc.)
The abnormal use or non-conforming usage of products. We ask that you consult the user's manual provided with the products.
Malfunctioning due to accessories (power cables etc.)
Damage from external sources (shocks, accidents, electricity current fluctuations etc.).
In all cases, ionahomestore.com will not be held dependable in the event that the manufacturer refuses to honour the warranty due to, but not limited to, any of the above noted reasons.
In the event where the manufacturer will not provide service under warranty, an estimate of the cost of the repair will be given to the customer. Administrative fees will be requested if payment for the estimate is not made.
In the case of exercising the right of withdrawal must return the goods received at its own expense, intact and unused, to Iona 'srl, within 10 days working time starting from the date of receipt of the goods, attaching a copy of the invoice or d.d.t.
The return must take place by secured free port. Cash on delivery or parcel delivery will not be accepted. Iona 'srl will reimburse, after receiving the communication in which the consumer has expressed the intention to withdraw from the purchase and after verifying the integrity of the product.
The reimbursement will be equal to 80% of the amount paid (for return management costs, checks and packaging).
Shipping and home delivery costs will remain the responsibility of the consumer.
The condition for exercising the right of withdrawal is the substantial integrity of the product and the packaging.
In all cases of return of the goods, the transport costs are charged to the Customer.
The right of withdrawal does not apply:
a) the supply of packaged goods at the customer's request.
b) to the supply of goods that risk deteriorating.
c) the supply of sealed goods that cannot be returned have been opened after delivery;
d) Packaged and sealed products, opened by the customer.
Online sales are part of the case history of operations not subject to certification obligation as per art. 2 letter oo) of the Presidential Decree of December 21, 1996, no. 696; the Seller is not required to issue the Invoice unless requested by the Buyer together with the order, In the event that the Buyer requires an Invoice, he must request it together with the order, as per art. 22 of Presidential Decree n. 633 of 1972 and resolution n.274 / E of 2009 of the Revenue Agency.
Protection of personal data:
Since the details you give us are important for the processing and delivery of orders, for billing and for the establishment of warranty contracts, failure to provide these details will result in the deletion of your order.
By registering on the Site, you agree to provide us with sincere and true information as it concerns you.
Communicating false information is contrary to the present General Conditions as well as the conditions of use listed on the Site.
ionahomestore.com is authorised to extract, handle and use information that concerns you.
We would like to remind you that cookies record certain information stored on your hard drive.
Cookies do not contain any confidential information about you.
All the content on the IonaHomeStore.com sites (illustrations, texts, names, brand names, images and videos) is the property of IonaHomeStore.com, its co-contractors or partners. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by IonaHomeStore.com.